How Do You Inspire Extraordinary Experiences?

By Deb Boelkes

Do you know what it’s like to be a customer / client / guest / patient / passenger / end user of your organization’s products and services? Have you ever put yourself in their shoes and navigated the entire end-to-end pre-sale through post-sales support process, like an undercover agent, to imagine what a truly WOW experience could look like for them if you waved your magic wand?  

The reality is, WOW experiences don’t magically happen unless every employee—at every step of the process—is highly engaged, loving what they do, in a role that aligns with your organization’s mission, vision, and values.

In my first book, The WOW Factor Workplace: How to Create a Best Place to Work Culture, I asked heartfelt leader Britt Berrett, then-president of the award-winning “Best Place to Work” Texas Health Presbyterian Hospital in Dallas, what he believed was the key to employee engagement. Britt answered without hesitation, ...

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Are You Really Loving Your Job?

By Deb Boelkes

Have you ever found yourself at work, thinking “What am I doing here?”

Most people have probably asked themselves that question at some point in their career. For most of my career I’ve enjoyed the people I’ve worked with and have loved what I did for a living. But there were a couple times I asked myself that very question, especially early on before I figured out my strong suits and learned how important it is to play to one’s strengths.

Probably the worst job I ever had was serving as a part-time fabric store clerk while attending fashion design school. The job was so boring that I found myself looking at my watch every five minutes. I didn’t stay in that position more than a couple weeks, but that was longer than I should have stayed. I’m sure my attitude about it didn’t do me or anyone else any favors. Yet, thankfully, because of that experience, I came to realize that there are certain aspects of work life that individuals shouldn’t compromise on.

While those aspects may vary from one person to the next, for me to be at my best it’s important for me to:

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What are you doing to achieve your American Dream?

By Deb Boelkes

What’s your vision of the American Dream? Have you achieved it yet or are you still working on it? As the world has changed, has your vision of the American Dream changed?  Would your ancestors be proud of your ethics and your accomplishments?

There may be as many versions of “The American Dream” as there are people living in America. Brittanica.com defines The American Dream as:

The ideal that the United States is a land of opportunity that allows the possibility of upward mobility, freedom, and equality for people of all classes who work hard and have the will to succeed.

That’s certainly what I learned as a child, and as a natural born U.S. citizen, that’s what I’ve strived to achieve—for myself and for others—my entire life. How about you?

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How Would You Like to Be Remembered?

By Deb Boelkes

Since you are reading this post, it’s likely that you either consider yourself to be a heartfelt leader or you are striving to become one. Either way, this is a great place to gain more insights and inspiration on being the best heartfelt leader you can be.

When you think about the heartfelt leaders you have known in your life, what words come to mind when describing them? What characteristics did those leaders who most inspired you exemplify?  

Now, consider the characteristics that you would like to be known for as a heartfelt leader? Are you there yet?

For as long as I can remember, I was encouraged by my elders and upline managers to start with the end in mind—whether planning my career or defining the desired outcome of whatever goal I was striving to achieve at the time. It’s vital to envision what success looks like to chart the best course to get there.

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Should Leaders Always be Fair?

By Deb Boelkes

As a child, did you ever say to your mom or dad, “But that’s not fair!”?

I know I did. I specifically recall a time when I was 7 or 8 years old, after my dad had come home from work. I asked my mother if I could go outside to ride my bike. Being close to dinner time, she said, “No.”

“But that’s not fair!” I exclaimed.

“Life’s not fair,” she replied.

My dad stepped in and suggested, “Being summertime, perhaps if you give Mom some help with dinner preparations there will still be few more hours of daylight after we eat. Then you can go ride your bike.”   

“OK,” I replied begrudgingly. As I set the table, I grumbled, “When I grow up, I’m going to let my children do whatever they want!”  

It sounded like a good idea to me at the time. Of course, now I know better.

Fast forward thirty years...

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Do You Know Any Humble Leaders?

By Deb Boelkes

When we think of great leaders, we often envision well-known military, political, or corporate warriors who lead from the front with an abundance of self-confidence—the kind of people who aren’t afraid to accept seemingly impossible challenges, take the biggest risks, and make the toughest decisions.

When you think of the greatest leaders you’ve known in your life, who comes to mind? Would you describe them as humble or self-aggrandizing? Did they boast about their stellar accomplishments or downplay their personal efforts in favor of sharing the spotlight with or giving credit to others for their success?

As I’ve interviewed dozens upon dozens of leaders over the years, the ones I’ve admired most were those I would label as virtuous Heartfelt Leaders. They inspire rather than intimidate; they coach rather than coerce; and they are discerning rather than judgmental. While they may have oodles of self-confidence, they are unafraid to ask forgiveness when they’re wrong, they are humble rather than arrogant, and they take pride in setting others up for success.  

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Great Achievement Results from Perseverance

By Deb Boelkes

Can you name a significant accomplishment in your life—one you were extremely proud of—that was without challenge? Have you found it easy to achieve your wildest dreams with little effort? If so, you’re lucky. Most great accomplishments are born of persistence—persevering with determination, even when the challenges faced are exceedingly complex and the going is exceedingly rough.   

The achievements I’ve been proudest of throughout my life were those I wasn’t at all sure I could pull off, yet I gave my best efforts despite the difficulties encountered.

One such experience came early in my career at IBM when I was offered a promotion and relocation to lead a business development effort with one of IBM’s largest accounts.  The opportunity came about thanks to a cocktail party where IBM’s CEO met the account’s CEO. Together they concocted a moonshot-plot to create the kind of bleeding edge technology that could catapult the customer’s global forward-thinking reputation.

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Courage to Do What’s Right

By Deb Boelkes

Sometimes doing what you know in your heart to be right can be the hardest thing of all to do—especially when your peers or your friends, a parent, or someone you admire is steadfastly headed down a path that you believe is wrong. While on the surface it may seem easier to just go along to get along, there are times when you know—by instinct, or intuition, or that moral compass of yours— that going along is just not the right thing to do, at least not for you.

Hence, the struggle. Where do your allegiances really lie? Where should they lie? 

It takes courage to swim against the tide. Having the confidence and courage to take a risk and make a public stand for what your heart tells you is right, when you or someone else has been wronged, can have a big impact on where you end up in life. It might make a difference to others in your life, too. Trying situations, when you battle with your conscience, are chances to make a difference in your world.

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