Managing Expectations


The more explicit you set expectations (on both sides of a transaction) at the beginning as well as consequences (to both sides) if they are not met, the less you need to manage disappointment and anger later on.
Deb's books: "WOW Factor Workplace", "Hearfelt Leadership", and "Women on Top" are available in paperback, Kindle and Audible versions. Deb's latest book, "Strong Suit", is available now in paperback, Kindle, and Nook versions. Click on the following link for more information on all of Deb's leadership books.
See Deb's new video series:
CEO Mentoring Moments with Deb Boelkes
Marriott's CEO Shared a Video With His Team and It's a Powerful Lesson in Leading During a Crisis
The more explicit you set expectations (on both sides of a transaction) at the beginning as well as consequences (to both sides) if they are not met, the less you need to manage disappointment and anger later on.
Only when you get where we are coming from, will we let you lead us to where you want us to go.
I have been watching and reading what the candidates for Mayor in Los Angles have been saying and how they're saying it. I have also been watching how their potential voters are listening and what they're listening for.
Stabilization of mental, drug and alcohol disorders takes place at in patient, out patient programs and mental health professionals' offices; treatment can only take place where patients live. - Pete Linnett, Founder and CEO, Life Adjustment Team
For nearly 35 years I have been in collusion with an appalling flaw and weakness bordering on a travesty in the mental health, drug and alcohol treatment systems.
Lance Armstrong - Part 1
Dr. Peter Linnerooth spent nearly five years wearing an Army uniform, including the bloodiest 12 months in Iraq at the height of the surge. As a mental-health professional, his top mission was to keep troops from killing themselves. After he returned home, he spent another two years trying to save the vets he loved, working for the VA in California and Nevada.
Before you have real influence on people, it helps to have real presence... So don't leave home without it.
Being authentic is very important to me, because when you're authentic, it makes it easier for people to trust you. When you don't appear authentic, it's tough to come off as heartfelt. Even though I may seem "composed" in the following videos, since I'm shy, there is more than a little anxiety brewing within. And anxiety can make me (and everyone) inauthentic. So my question for you is do I come across as authentic and do you have any tips for further squelching the anxiety within? (That will help reduce the number of times I have to visit the restroom before every appearance I make).
Six year old (precocious) daughter: Is daddy an a-hole?
Mother: Why would you say that?
Daughter: He screams at Joey's soccer game and sometimes gets kicked out.
Mother: He's very competitive, which is why he is successful.
Daughter: When he reads me a bedtime story, he's always checking his BlackBerry.