Mark Goulston Posted on Wednesday, February 27, 2013 at 8:06PM 
Do you sometimes feel more like a human doing than a human being? Do you feel that all the activity you do to capture that elusive prize, "peace of mind," often takes you further away from it? Do you ever feel that your mind and other people's minds can corrupt what your and their hearts know to be true?
A few months ago we launched the Heartfelt Leadership Group at Linkedin.
Mark Goulston Posted on Friday, February 22, 2013 at 6:25PM 
Forget the empty platitudes; your star employee is not a "godsend." They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect. When was the last time you thanked them — really thanked them?
In my line of work, I frequently communicate with CEOs and their executive assistants, and nowhere is the need for gratitude more clear.
After one CEO's assistant had been particularly helpful, I replied to her email with a grateful, "I hope your company and your boss know and let you know how valuable and special you are."
She emailed back, "You don't know how much your email meant to me." It made me wonder — when was the last time her boss had thanked her?
Mark Goulston Posted on Saturday, February 16, 2013 at 9:45PM 
Shortly after the publication of my book, "Just Lisen" Discover the Secret to Getting Through to Absolutely Anyone, I gave a presentation to a financial services company that prides themselves on understanding their client's needs because they said they wanted to improve their listening skills.
Mark Goulston Posted on Friday, February 15, 2013 at 2:10PM 
Mark Goulston Posted on Sunday, February 10, 2013 at 6:33PM 
I have recently been making presentations to organizations and companies where the single handout (and the single diagram from my book, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, which is for a limited time being promoted at Amazon Kindle for $2.99) is The Persuasion Cycle below:
Mark Goulston Posted on Thursday, February 7, 2013 at 2:29PM 
The more explicit you set expectations (on both sides of a transaction) at the beginning as well as consequences (to both sides) if they are not met, the less you need to manage disappointment and anger later on.
Mark Goulston Posted on Thursday, January 31, 2013 at 12:40PM 
Only when you get where we are coming from, will we let you lead us to where you want us to go.
I have been watching and reading what the candidates for Mayor in Los Angles have been saying and how they're saying it. I have also been watching how their potential voters are listening and what they're listening for.
Mark Goulston Posted on Sunday, January 27, 2013 at 8:16PM 
Stabilization of mental, drug and alcohol disorders takes place at in patient, out patient programs and mental health professionals' offices; treatment can only take place where patients live. - Pete Linnett, Founder and CEO, Life Adjustment Team
For nearly 35 years I have been in collusion with an appalling flaw and weakness bordering on a travesty in the mental health, drug and alcohol treatment systems.
;)
