Mark Goulston Posted on Wednesday, June 19, 2013 at 6:51PM 
Opportunistic - Mark Zuckerberg, Facebook
Visionary - Steve Jobs, Apple
Heartfelt - Jim Sinegal, Costco
Mark Goulston Posted on Thursday, June 13, 2013 at 1:19PM 
Authentic = Being emotionally in touch with a story that serves the higher purpose of inspiring others to be and do more than they thought they could be or do
Inauthentic = Being emotionally in touch with selling and motivating others to serve your personal agenda by buying your products and services
Mark Goulston Posted on Monday, June 3, 2013 at 8:01PM 
With questions, people feel you are talking at them;Whenever you ask questions (which you believe communicates a sincere interest), it causes many people to feel challenged and that they’d better give the right answer or else they will feel wrong or stupid. The reason for this is that people have flash backs from times they were put on the spot by teachers, parents, coaches, etc. that didn’t feel positive.
Mark Goulston Posted on Sunday, May 12, 2013 at 3:53PM RICHMOND, Ky. (AP) — First lady Michelle Obama urged Eastern Kentucky University graduates on Saturday night to reach out to people with different political beliefs, saying the country would benefit from the conversations.
"If you're a Democrat, spend some time talking to a Republican," Mrs. Obama told about 600 education, business and technology graduates at the third and final commencement ceremony of the day. "And if you're a Republican, have a chat with a Democrat. Maybe you'll find some common ground, maybe you won't."
The first lady suggested that they visit senior centers to benefit from the experiences of people with plenty of "life experience under their belts." She also pointed them to religious congregations different than their own, saying they might hear something in a sermon "that stays with you." And she predicted they would learn something if they reached out "with an open mind and an open heart."
Mark Goulston Posted on Thursday, May 2, 2013 at 11:11PM 
"It's not easy to lean in when you're unwelcome and resented."
- Female head of HR at a Fortune 500 company
Since the release of Sheryl Sandberg's runaway bestseller, Lean In, there has been a groundswell movement to encourage women to do just that. I have discussed this with many women I know and many share with me that they are finding that easier said than done.
Mark Goulston Posted on Friday, April 26, 2013 at 8:49AM 
Disclaimer: It's probably not a good idea to read this before you eat.
I was trained as a medical doctor and remember the visceral feeling I had when as a medical student I drained my first abscess in a patient. We called the procedure "I & D" in our hospital notes which stands for, Incision and Drainage (I told you not to read this just before you eat).
Mark Goulston Posted on Friday, April 19, 2013 at 10:10PM 
(As seen at the Huffington Post)
Candidates Greuel and Garcetti.
Voters don't care about, have confidence in or believe what you say needs to be done, what you say you will do or even what you know, until they know what you have already gotten done for people like them in the situations and crises they are facing now.
Mark Goulston Posted on Saturday, March 16, 2013 at 9:40AM 
This comes from an article I wrote for Fast Company ten years ago, do you think it describes a Heartfelt Company as well?
With almost all of a difficult year behind him, a CEO (who asked that his name not be used in this article; let's call him John) and I sat down for one of our regular Friday meetings. It was halfway between Thanksgiving and Christmas. John, the 53-year-old grandson of the founder of a third-generation manufacturer of high-quality socket and ratchet tools looked 10 years older than his age -- perhaps because the firm had been losing its market share progressively for those 10 years. As the end of the year drew nigh, John just wanted to talk. When I asked him where he wanted to be at this time next year, he said, "Next year, I'd like to feel hopeful and proud instead of afraid and ashamed, like I feel this year."
;)
