Mark Goulston Posted on Tuesday, September 9, 2014 at 2:24PM 
If you're not taking the time and making the effort to find out what really matters to your client and then have that matter to you more than what you care about, you're not in the service business, you're in sales. And if what matters to your client equals what matters to you, you're not in the service or sales business, you're in the exchange business.
Mark Goulston Posted on Thursday, August 28, 2014 at 8:51PM 
If you change the way you look at things, the things you look at change – Wayne Dyer
What if we considered that resistance doesn’t exist, but rather what exists is each person needing to persist in what they believe to be true which informs their identities and which they will protect from anything or anyone else telling them any differently?
Mark Goulston Posted on Saturday, August 2, 2014 at 4:58PM 
My last living mentor, Warren Bennis died on 7/31 at the age of 89 from an age related illness. Warren was not just admired and respected; he was beloved. I think it was because within two minutes of meeting him you got this feeling that you could trust him to never hurt you. That's a rare quality in this world and I remember him appearing pleased to be characterized that way.
Mark Goulston Posted on Friday, August 1, 2014 at 8:06AM 
Brandeis + Zuckerberg + Sinek + Mothers = World Peace
Before you read this... "Just Listen"
Mark Goulston Posted on Wednesday, July 30, 2014 at 8:01AM 
First seek to understand and then be understood- Stephen Covey
Without truly understaning each other’s position and more importantly understanding how each side came to believe, draw conclusions and view the world, there is little hope for a lasting peace between Israel and the PLO and especially its more extreme Hamas faction.
Mark Goulston Posted on Friday, July 25, 2014 at 5:28PM What if...
Every conversation that is taking place between Republican and Democrat, US and Russia, Israel and Hammas, husband and wife, parent and child where people are talking at or over each other could immediately change to people talking with each other.
Mark Goulston Posted on Thursday, July 17, 2014 at 9:41AM 
Step 1: Own It — It wasn’t a bad dream… it happened. Accept that it happened.
Step 2: Desired Outcome — Now what?
Step 3: Control — What you can do without needing anyone else to move towards that desired outcome?
Step 4: Influence — What is something you can’t do, that you will need others to provide and a plan for influencing them?
Step 5: Response-ability — What you actually do back towards the environment after you have gone through steps 1-4.
Mark Goulston Posted on Sunday, June 29, 2014 at 3:47PM 
Build credibility, fulfill potential, find your purpose
;)