Alibaba's Success Formula - Customers 1st, Employees 2nd, Shareholders 3rd


Jack Ma, Founder and CEO of Alibaba, has been speaking around the world espousing his philosophy of putting customers first, employees second, shareholders third.
Deb's books: "WOW Factor Workplace", "Hearfelt Leadership", and "Women on Top" are available in paperback, Kindle and Audible versions. Deb's latest book, "Strong Suit", is available now in paperback, Kindle, and Nook versions. Click on the following link for more information on all of Deb's leadership books.
See Deb's new video series:
CEO Mentoring Moments with Deb Boelkes
Marriott's CEO Shared a Video With His Team and It's a Powerful Lesson in Leading During a Crisis
Jack Ma, Founder and CEO of Alibaba, has been speaking around the world espousing his philosophy of putting customers first, employees second, shareholders third.
I love vision, I love strategy, I love mankind… I just can’t stand people (problems)
- Entrepreneur and CEO who preferred not to be named
The Journey to Heal the World, One Conversation at a Time Begins...
What do you say to a group of homeless 10-to-17-year-olds living with their single mothers at one of the largest homeless shelters in the country, in one of the most drug and crime infested parts of Los Angeles?
To Pimco: A visionary, our kingdom, market share and future for a visionary.
To Janus: If you want to succeed, Cook your Apple.
To Bill Gross: Being f— you brilliant doesn’t excuse a f— you attitude.
The Golden Rule: Do Onto Others As You Would Have Them To Onto You
The Platinum Rule: Do Onto Others As They Would Have You Do Onto Them
The Diamond Rule: Do Onto Others As Someone Special Did Onto You
If you're not taking the time and making the effort to find out what really matters to your client and then have that matter to you more than what you care about, you're not in the service business, you're in sales. And if what matters to your client equals what matters to you, you're not in the service or sales business, you're in the exchange business.
If you change the way you look at things, the things you look at change – Wayne Dyer
What if we considered that resistance doesn’t exist, but rather what exists is each person needing to persist in what they believe to be true which informs their identities and which they will protect from anything or anyone else telling them any differently?
My last living mentor, Warren Bennis died on 7/31 at the age of 89 from an age related illness. Warren was not just admired and respected; he was beloved. I think it was because within two minutes of meeting him you got this feeling that you could trust him to never hurt you. That's a rare quality in this world and I remember him appearing pleased to be characterized that way.