Dreading a workplace confrontation? Maybe a hostage negotiator can help
Mark Goulston Posted on
Monday, September 30, 2013 at 11:36AM 
September 30, 2013
By JON SILVER
Journal Staff Reporter
If the thought of terminating an employee makes you sweat, then maybe Mark Goulston can help: He's a former hostage-negotiation trainer for the FBI.






