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Recommend How to conduct a Heartfelt Layoff - Part 2 (Email)

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What do some companies do wrong when laying people off?

By Deb Boelkes

I’ve seen countless mistakes over the years, starting with an experience early in my management career at AT&T in 1987, when the company was the first of several major corporations to undergo a significant downsizing. I talk about this experience in detail my latest book, Heartfelt Leadership: How to Capture the Top Spot and Keep on Soaring, but in a nutshell, here’s what happened:

It was on a Friday afternoon when I was told by my own manager I would have to lay off my entire department the following Tuesday morning. Not seeing it coming, I was completely stunned. I was given no instructions on how to go about it.  I felt as though I had been told to lead my team to the guillotine. The way the senior leaders handled it was heartless, yet I did my best to mitigate the negative impact on my team members.

Over the years, I have seen a number of other companies keep everything a secret until the last moment. In one client account, which I personally observed, a large number of people spanning many departments...


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