Mark Goulston Posted on Monday, September 30, 2013 at 9:58PM 
You haven't fully let go of a grudge until you have apologized to the person you're holding it against. Until you do, it will continue to eat away at you and make you sick and unless you do, it will turn you into a bitter person just like the parent you learned it from and then you'll make others sick when they're around you.
Mark Goulston Posted on Monday, September 30, 2013 at 11:36AM 
September 30, 2013
Journal Staff Reporter
If the thought of terminating an employee makes you sweat, then maybe Mark Goulston can help: He's a former hostage-negotiation trainer for the FBI.
Mark Goulston Posted on Wednesday, September 25, 2013 at 9:47AM 
Deb Boelkes, my wonderful Co-Founder, recently returned from an amazing trip, that I refer to as: "Deb did Dallas," wherein she interviewed and videoed (stay tuned for those) some of the most heartfelt leaders that we have met so far in identifying, celebrating and learning the secret sauce of people and companies that "dare to care." What we are discovering is that these people don't "dare to care," these people don't know any other way than caring.
Mark Goulston Posted on Sunday, September 22, 2013 at 3:29PM 
Are you a Jerk or a Mensch?
Mark Goulston Posted on Sunday, September 22, 2013 at 12:02PM 
Loyal Dog Attends Church of His Deceased Owner Every Day
A German Shepherd Dog who was adopted by a woman as a stray, has been attending the church they visited together every day since she died. The loyal dog named Ciccio was rescued by 57-year-old Maria Margherita Lochi after she found him abandoned in a field near her home in San Donaci near Brindisi, Italy.
Mark Goulston Posted on Saturday, September 21, 2013 at 10:32PM It doesn't get much more "heartfelt" thank this.
Fotolanthropy Fotostory: Evan's Family - A Father's Love from Fotolanthropy on Vimeo.
Mark Goulston Posted on Thursday, September 19, 2013 at 9:26AM 
One person’s value is another person’s ROI.
What does this mean?
When you're a company your value is in how well your products and/or services serve your customer's and client's needs and wants; when you're an investor, like Vince Lombardi said about "winning," "ROI isn't everything, it's the only thing."
What fuels this seemingly insurmountable gap?
Mark Goulston Posted on Tuesday, September 17, 2013 at 4:27PM 
After feeling put down and pushed away long enough by the world, your mind can sometimes create voices telling you to get in and get even.
Well another tragic shooting and tragic loss of life that again seems so senseless. As a neuroscientist and neuropsychologist I have tried my best to make sense of what, why and when causes Aaron Alexis and other shooters to snap.
This is a work in progress and I invite any and all to refute, dispute or refine what follows.
;)