How to Listen When Your Communication Styles Don’t Match

Why do people who consider themselves good communicators often fail to actually hear each other? Often it’s due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.

This is why so many of us see our conversational counterparts as lecturing, belaboring, talking down to us, or even shaming us (if we are venters and they are explainers) or as invasive, out of control, and overly emotional (if we’re an explainer and they’re a venter).

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A Moon Mission for the Millennial Generation

What's YOUR Moon Mission?

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October 16, 7 - 8:30 PM PST, Mark to Speak at UCLA for NAMI

Oct. 16th: Dr. Mark Goulston - "Connecting With A Loved One With A Mental Illness"

UCLA Semel Auditorium
720 Westwood Blvd., Westwood, CA 90024

Feel free to call with any questions:

(310) 889 - 7200

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The Shutdown Crisis. What would George Washington say?

If you or anyone you know can forward this to someone in the Executive Office or Congress, please do with the direction, "Please read this in a public setting where all United States citizens can hear the following (at the very least the statement from George Washington) and then invite a discussion about, 'What would George Washington say about the shutdown crisis?'"

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One of the most Heartfelt Leaders you'll ever find

I recently had the wonderful opportunity to meet with Colleen Barrett, President Emeritus of Southwest Airlines. I have to admit, I had been wanting to meet Colleen Barrett for a long time, for many reasons:

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Having a Breakdown? The Best Tip I Ever Heard

Nearly all breakthroughs are preceded by breakdowns.  To keep those breakthroughs making you stronger, better and more successful the secret is to keep saying to yourself when you’re in the middle of a breakdown, “This is a breakdown.  You will survive it and it usually leads to a breakthrough.  Now don’t do anything to make it worse for 72 hours.”

When I ask people who have had breakthroughs in their lives how often they were preceded by breakdowns, close to 90 % of people agree.

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How to Let Go of a Grudge

You haven't fully let go of a grudge until you have apologized to the person you're holding it against. Until you do, it will continue to eat away at you and make you sick and unless you do, it will turn you into a bitter person just like the parent you learned it from and then you'll make others sick when they're around you.

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Dreading a workplace confrontation? Maybe a hostage negotiator can help

September 30, 2013

By JON SILVER

Journal Staff Reporter

If the thought of terminating an employee makes you sweat, then maybe Mark Goulston can help: He's a former hostage-negotiation trainer for the FBI.

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