Marriott's CEO Shared a Video With His Team and It's a Powerful Lesson in Leading During a Crisis:
Be honest, be clear, be transparent.
Marriott's CEO Arne Sorenson
The video is worth a watch for every leader. And not just because in it, he commits to forgoing a salary for the remainder of the year and cutting those of his executive team by 50 percent. That, by the way, is a lesson in leadership in and of itself.
More importantly, Sorenson manages to directly and clearly communicate with his team in the midst of a crisis in a way that many leaders in business and elsewhere fail to grasp. That should be at the top of your list of priorities when figuring out your business contingency plan during a crisis.