Thursday, September 3, 2015 at 5:44PM
Mark Goulston

Dr. Mark Goulston is Founder and Co-CEO of the Goulston Group.

Founders, CEO's, Executives, Chairmen and Boards of Directors hire the Goulston Group and Dr. Goulston to help them create a "gotta have it!"​ response from customers and clients to their products and services, a "gotta work there!"​ response from talent they are seeking to recruit, a "gotta invest there!"​ response from investors and a "gonna get it done!"​ response from employees.

Widely regarded as a "people hacker,"​ Dr. Goulston began his career as an interventional psychiatrist focusing on suicide and violence prevention and UCLA professor of psychiatry. He then extended his work to training FBI and police hostage negotiators and then to the corporate and NGOs. His entire career's approach has been to get through to people by getting where they're truly coming from, having them experience that along with the deep trust that Dr. Goulston will never hurt them or take advantage of them.  And he never has and never will.

His "people hacking"​ has now extended to, "hacking genius,"​ and he has been speaking, writing and providing webinars on "Thinking Like Steve Jobs - Discover His 4 Step Formula for Creating 'Gotta Have It!'​"​

Dr. Goulston is the author of seven books with his book, "Just Listen"​ Discover the Secret to Getting Through to Absolutely Anyone, becoming the top book on listening in the world and his first book, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, first published in 1996 being in the top 5 self-help books at Amazon for the last five years.  His next book due out October 21 is "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life."

He writes for Harvard Business Review, Business Insider, Huffington Post, Fast Company and Psychology Today and appears widely in the media including CNN, Wall St. Journal, NY Times, Fortune and Forbes.

Article originally appeared on Heartfelt Leadership (
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